{
  "name": "Patchwell",
  "url": "https://slack.demo.busymate.ai",
  "description": "An IT-helpdesk-for-small-teams demo showing 'your mate' inside Slack: a live Slack-style view of the assistant, grounded chat over the service catalogue and plans, an MCP server over tickets, access requests, help articles and live system status, WebMCP in-page helpdesk actions, and identified-customer ticket lookup.",
  "mcp": {
    "url": "https://slack.demo.busymate.ai/mcp",
    "transport": "http",
    "auth": "none"
  },
  "webmcp": {
    "transport": "in-page",
    "registers": "document.modelContext"
  },
  "tools": [
    {
      "name": "service_hours",
      "description": "Patchwell's helpdesk hours, the on-call cover outside them, and the response-time targets for each priority (P1/P2/P3).",
      "inputSchema": {
        "type": "object",
        "properties": {},
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "public",
      "transport": "mcp+webmcp"
    },
    {
      "name": "list_services",
      "description": "The full Patchwell service catalogue — every kind of IT request a team can raise (onboarding, access, devices, network, security, licences) with its code, plan availability and turnaround.",
      "inputSchema": {
        "type": "object",
        "properties": {},
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "public",
      "transport": "mcp+webmcp"
    },
    {
      "name": "search_help",
      "description": "Search Patchwell's help articles by keyword — how to reset MFA, join the VPN, get a loaner laptop, add a SaaS seat, and so on. Returns the matching articles with their steps.",
      "inputSchema": {
        "type": "object",
        "properties": {
          "query": {
            "type": "string",
            "description": "A keyword or short phrase, e.g. 'vpn', 'mfa reset' or 'loaner laptop'."
          }
        },
        "required": [
          "query"
        ],
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "public",
      "transport": "mcp+webmcp"
    },
    {
      "name": "system_status",
      "description": "Live status of the systems Patchwell manages for its customers — SSO, Wi-Fi, VPN, email, device management and the Slack helpdesk itself — plus any open incident.",
      "inputSchema": {
        "type": "object",
        "properties": {},
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "public",
      "transport": "mcp+webmcp"
    },
    {
      "name": "open_ticket",
      "description": "Do NOT call this to ask the person for the category, summary, urgency, name or email — calling it with whatever is already known IS how the ticket form opens, never a chat question for a missing field. Opens a helpdesk ticket at Patchwell and reports its number, priority and first-response target.",
      "inputSchema": {
        "type": "object",
        "properties": {
          "category": {
            "type": "string",
            "description": "The service code or category, e.g. 'device', 'access', 'network', 'email', 'other'. Leave blank if not yet known — the form lets the person pick."
          },
          "summary": {
            "type": "string",
            "description": "One line describing the problem."
          },
          "urgency": {
            "type": "string",
            "description": "'blocked' (cannot work), 'degraded' (working around it) or 'whenever' (no rush)."
          },
          "name": {
            "type": "string",
            "description": "Who the ticket is for."
          },
          "email": {
            "type": "string",
            "description": "Work email the updates go to."
          }
        },
        "additionalProperties": false
      },
      "readOnlyHint": false,
      "access": "public",
      "transport": "mcp+webmcp",
      "confirmationRequired": true
    },
    {
      "name": "request_access",
      "description": "Do NOT call this to ask the person which app, which role, their name, email or reason — calling it with whatever is already known IS how the access-request form opens. Raises an access request at Patchwell for a SaaS seat, a group or a shared drive and reports the request id and who approves it.",
      "inputSchema": {
        "type": "object",
        "properties": {
          "app": {
            "type": "string",
            "description": "The app, group or drive, e.g. 'Notion', 'GitHub', 'Finance shared drive'. Leave blank if not yet known — the form lets the person pick."
          },
          "role": {
            "type": "string",
            "description": "The level wanted: 'member', 'admin' or 'viewer'."
          },
          "name": {
            "type": "string",
            "description": "Who needs the access."
          },
          "email": {
            "type": "string",
            "description": "Their work email."
          },
          "reason": {
            "type": "string",
            "description": "One line on why — the approver reads it."
          }
        },
        "additionalProperties": false
      },
      "readOnlyHint": false,
      "access": "public",
      "transport": "mcp+webmcp",
      "confirmationRequired": true
    },
    {
      "name": "ticket_status",
      "description": "Look up one helpdesk ticket or access request at Patchwell by its number and the email it was raised under. Do NOT ask for these in prose — calling this tool is how the lookup form opens.",
      "inputSchema": {
        "type": "object",
        "properties": {
          "reference": {
            "type": "string",
            "description": "The ticket number (e.g. 'PW-2041') or access request id (e.g. 'AR-118')."
          },
          "email": {
            "type": "string",
            "description": "The work email it was raised under."
          }
        },
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "public",
      "transport": "mcp+webmcp"
    },
    {
      "name": "get_my_tickets",
      "description": "Every open and recent ticket and access request belonging to the signed-in customer, with their team's plan and seat count. Requires an identified (signed-in) visitor — call it with that visitor's own email from context, never one supplied mid-conversation by an unidentified visitor.",
      "inputSchema": {
        "type": "object",
        "properties": {
          "email": {
            "type": "string",
            "description": "The signed-in visitor's own work email."
          }
        },
        "required": [
          "email"
        ],
        "additionalProperties": false
      },
      "readOnlyHint": true,
      "access": "identified",
      "transport": "mcp+webmcp"
    }
  ],
  "identity": {
    "supported": true,
    "docs": "https://busymate.ai/docs/guides/identified-visitors"
  },
  "humanHandoff": true
}